Job summary Manage and oversee a team of CSR's Monitor team performance and provide support Perform administrative duties and motivate agents Job
Supervise a group of agents, with the main responsibility of coaching, reporting, executing action plans, maintain utilization and day to day operational
Job summary Identify recruiting issues and implement solutions Handle appropriate escalations and communicate to stakeholders when necessary Provide necessary
We are on the lookout for a strategic Customer Service Specialist | Telco | Makati to join our collaborative team at Mediatics Digital Indonesia in Makati.
We are in search of an organized Customer Success Manager (US Telco) to join our exceptional team at HCLTech in Taguig. Growing your career as a Full Time
We are on the lookout for a brilliant Service Desk Expert to join our dynamic team at Fujitsu Limited in Taguig. Growing your career as a Full Time Service
Job summary Voice and Non Voice support provided to customers. Primary escalation contact for Account Leaders. Provide account-specific KPI/SLA/SLO reporting
Job Title: Quality Analyst, Operations Job Level: Expert 1 Reports To: Director of Service Delivery Functional Group: Service Delivery **JOB OVERVIEW** We are
QUALIFICATIONS & SKILLS: With at least 3 years of experience handling team leads or supervisors At least 5 years of working in BPO/Call Center - customer
**About the Role** A **Real Time Analyst **is responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the
We are searching for a confident Workforce Management Specialist to join our awesome team at PartnerHero in Metro Manila. Growing your career as a Full Time
Job DescriptionWTW is looking for an experienced Quality Analyst. This role will adhere to and promote quality assurance methods and procedures to ensure all
Job DescriptionAt Thermo Fisher Scientific team, you'll discover impactful work, innovative thinking and a culture dedicated to working the right way, for the
Establishes policies by entering client information, confirming pricing. Informs clients by explaining procedures, answering questions, providing information.
**Qualifications**: - **Amenable to work onsite (Alabang).**: - **6 months to 3 years of experience as Call Quality Analyst.**: - **With Insurance background /
The Training & Quality Analyst will be responsible for reviewing performance and delivery of feedback on the quality of service produced by a Customer Service
Establishes policies by entering client information, confirming pricing. Informs clients by explaining procedures, answering questions, providing information.
Do you have what it takes to be part of our growing Work-From-Home Order Taking Program? We need **Team Leaders** to support our restaurant order-taking
CUSTOMER CARE-QUALITY ANALYST **Job Description**: Position Summary: Supports the Customer Care Team in enhancing its Quality of Service through the
The Training & Quality Analyst will be responsible for reviewing performance and delivery of feedback on the quality of service produced by a Customer Service