**About the Role**A **Real Time Analyst **is responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the
Key Responsibilities:Managing the daily operations of the sales contact center Ensure your team's staff levels are in line with outbound sales leads to ensure
**Qualifications**:- **Amenable to work onsite (Alabang).**:- **6 months to 3 years of experience as Call Quality Analyst.**:- **With Insurance background /
The Training & Quality Analyst will be responsible for reviewing performance and delivery of feedback on the quality of service produced by a Customer Service
Senior Customer Interaction Analyst | Hybrid - Cubao | Graveyard The Business Analyst assists with the analysis and tracking of customer
Position : Operations Team Leader Department : Operations Overview : Manages and oversees the activities of a team of CSR's, ensuring that each individual
Job Title: 2024 Delivery Operations GVPAD Job DescriptionThe Team Leader is responsible for Managing People through the day-to-day supervision of a group of
Job Description: To deliver operational experience and excellence Excellent people / Team Management skills. Develop key metrics and reporting aids that
Permanent Paglalarawan Qualifications: Bachelor's Degree: with more than 3 years of exp as Quality Lead/Supervisor. With over 3yrs experience in presentation
Job Description: Booky is seeking a dedicated and confident Call Center Manager to join our team in Manila. The Call Center Manager will be responsible for
Background, skills, experience and qualifications Excellent communication skills – written and verbal Ability to work collaboratively with different teams
KEY RESPONSIBILITIES: To deliver operational experience and excellence Excellent people / Team Management skills. Develop key metrics and reporting aids that
Monitoring of Calls- Daily/weekly/monthly reports and other communication materials to highlight quality metric performance achievements and identify areas of
CUSTOMER CARE-QUALITY ANALYST**Job Description**:Position Summary: Supports the Customer Care Team in enhancing its Quality of Service through the
The Training & Quality Analyst will be responsible for reviewing performance and delivery of feedback on the quality of service produced by a Customer Service
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)Process Specialist (Quality Assurance Tester)**JOB SUMMARY**To accurately and
Graduate of any Bachelors degree, any field/ Undergraduate/High School Graduate- With at least 2 years experience as Supervisor/Team Lead Role in a BPO setup-
Graduate of any Bachelors degree, any field/ Undergraduate/High School Graduate- With at least 2 years experience as Supervisor/Team Lead Role in a BPO setup-
**About the Role**A **Workforce Analyst **is responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the
BASIC FUNCTIONS:- Work closely with the team, motivating and coaching them.- Hosting 1-2-1's and team meetings.- Keeping up to date with business development