**About the Role**A **Workforce Analyst **is responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the
BASIC FUNCTIONS:- Work closely with the team, motivating and coaching them.- Hosting 1-2-1's and team meetings.- Keeping up to date with business development
The Training & Quality Analyst will be responsible for reviewing performance and delivery of feedback on the quality of service produced by a Customer Service
Job DescriptionTo deliver operational experience and excellenceExcellent people / Team Management skills.Develop key metrics and reporting aids that accurately
Supervise a group of agents, with the main responsibility of coaching, reporting, executing action plans, maintain utilization and day to day operational
Description: Seeking a meticulous Quality Assurance Specialist to ensure excellence in our products/services. If you're detail-oriented with a passion for
Hotel Name Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that
Senior Reports Analyst | Hybrid - Cubao | Graveyard The Business Analyst assists with the analysis and tracking of customer conversations/interactions
Senior Business Analyst | Hybrid - Cubao | Graveyard Business/Systems Analysts (Information & Communication Technology) The Business Analyst assists with the
MyDeal is a leading Australian online retail marketplace that focuses on providing "everything for your home" (furniture, homewares, garden, appliances and
At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data
Job Description: We are looking for a Remote Call Center Manager to join our team at ZipMatch. As a part-time position based in Antipolo, Calabarzon, PH, this
Process Developer- Call Quality Analyst - HMS044180 With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the
Senior Speech Business Analytics Analyst | Hybrid - Cubao | Graveyard Business/Systems Analysts (Information & Communication Technology) The Business Analyst
Job Summary:Oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing
Role Details Position type and schedule: Full-time Training Schedule: Flexible availability to work any shift (will be supporting Philippines and Honduras)
This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Job DescriptionWTW is looking for an
Job Summary: Oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing
Job Title: Quality Analyst, OperationsJob Level: Expert 1Reports To: Director of Service DeliveryFunctional Group: Service Delivery**JOB OVERVIEW**We are a
QUALIFICATIONS & SKILLS:With at least 3 years of experience handling team leads or supervisorsAt least 5 years of working in BPO/Call Center - customer