The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client's quality values and methodology.
**Responsibilities & Duties**:- Aims to train and mold new employees of Operations' processes, workflows, and in-and-outs.- Provide a better training
**Qualifications**:- Proven experience in a QA leadership position supporting a sales-driven campaign- Track record in designing and executing successful QA
**Responsibilities & Duties**:- Aims to train and mold new employees of Operations' processes, workflows, and in-and-outs.- Provide a better training
**Qualifications**:- Proven experience in a QA leadership position supporting a sales-driven campaign- Track record in designing and executing successful QA
**Qualifications**: - Proven experience in a QA leadership position supporting a sales-driven campaign - Track record in designing and executing successful QA
Nurse Reviewer - Prepares case files and Disability Benefits Questionnaires (DBQ) assigned in the client portal. - Reviews and bookmarks medical records and
**Qualifications**: - Proven experience in a QA leadership position supporting a sales-driven campaign - Track record in designing and executing successful QA
Nurse Reviewer - Prepares case files and Disability Benefits Questionnaires (DBQ) assigned in the client portal. - Reviews and bookmarks medical records and
**Qualifications**: - Proven experience in a QA leadership position supporting a sales-driven campaign - Track record in designing and executing successful QA