At Percepta , we bring first-class service across each market we support. As a Workforce Management Specialist in Cainta , you'll be a part of creating and
The Workforce Management (WFM) Specialists primary responsibility is to preserve the centers ability to meet contractual service level metrics of each program.
The WFM Specialist provides frontline, 24x7 support for all company programs, with an emphasis on balancing service level goals with agent schedule
Position SummaryThe Workforce Management (WFM) Specialist's primary responsibility is to preserve the center's ability to meet contractual service level