**Summary** Evaluate, document, and report the quality of agent customer interactions through standardized call and transaction monitoring. Provide specific
**Responsibilities** - You will be performing regular Quality audits based on accepted standards in sampling to ensure delivery is consistent and at par with
Certified Medical Coder Position: QRAO (Quality Risk Audit Operations) Salary offer: up to 31,000 Work Set-up: Temp WFH / Hybrid Account: Pure Non-voice
Ensure that service levels are met in terms of Customer Satisfaction, First Call Resolution and Quality assurance in every customer contact - Setting up of
We are on the lookout for a hardworking Customer Care Collections Senior Rep to join our vibrant team at Getronics in Quezon City. Growing your career as a
Japanese Quality Assurance Senior Analyst ( Php 80,000 100,000 Negotiable) Company Profile: A company that provides customer-centric information technology
Japanese Quality Assurance Senior Analyst ( Php 80,000 100,000 Negotiable) Company Profile: A company that provides customer-centric information technology
**Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!** **Duties
Company Profile: One of the Biggest IT Services companies originated in India. They provide services in many companies globally. The company is also supporting
JOB RESPONSIBILITIES - Conduct quality-related reviews of agent performance, evaluating against client and internal quality standards to ensure proper call and
Position: Quality Assurance Lead Associate Vertical : Banking or Healthcare Location: Bridgetowne - Exxa Tower CTC Budget: 35k Package for Banking and for
**Qualifications**: - Bachelor's degree holder - Must have at least **8 years of overall experience in Quality Assurance under the BPO Industry**: - Must have
**Qualifications**: - **Bachelor's degree holder**: - Must have at least **5 years BPO Operations experience**: - Must have at least **3 years supervisory
**Minimum Qualifications**: Atleast 2 to3yrs of QA experience Preferably with BPO experience under a healthcare or insurance project Excellecent English
Company Profile: One of the Biggest IT Services companies originated in India. They provide services in many companies globally. The company is also supporting
**_*This job position is being sourced for on behalf of SupportNinja, which has recently merged with Bolton._** **What you will do**: - Deal with stakeholders
**Job Descriptions**: - Support activities include assessment activities related to the Quality Program, identification of risks and recommendations, draft QA
Role Purpose The purpose of this role is to execute the process and drive theperformance of the team on the key metrices of the process. Do Ensure process is
The **Quality Assurance Associate** will be responsible in conducting regular quality audits based in accepted standards to ensure consistent delivery and at
Ensure that service levels are met in terms of Customer Satisfaction, First Call Resolution and Quality assurance in every customer contact - Setting up of