JOB RESPONSIBILITIES- Conduct quality-related reviews of agent performance, evaluating against client and internal quality standards to ensure proper call and
• Process all billing received from Provisioning System, Field Support and other billing sources in compliance with billing procedures set by Management.•
QUALIFICATIONS & SKILLS:With at least 3 years of experience handling team leads or supervisorsAt least 5 years of working in BPO/Call Center - customer
Managing of inbound and outbound calls in a timely manner- Following "scripts" when handling different topics- Thoroughly and efficiently gather customer
**Position Summary**Inbound Advocates support the communication between our MedRisk Network Providers and the referring Workers Compensation Adjusters/Nurse
Managing of inbound and outbound calls in a timely manner- Following "scripts" when handling different topics- Thoroughly and efficiently gather customer
Managing of inbound and outbound calls in a timely manner- Following "scripts" when handling different topics- Thoroughly and efficiently gather customer
**Position**: Outbound Call Agent**Reporting to**: Team Lead/Department Head**Department**:Business Dev, Acquisition and Sales**Mission**:Ensure that all
**Summary**Evaluate, document, and report the quality of agent customer interactions through standardized call and transaction monitoring. Provide specific
**Summary**Evaluate, document, and report the quality of agent customer interactions through standardized call and transaction monitoring. Provide specific
**Summary**Evaluate, document, and report the quality of agent customer interactions through standardized call and transaction monitoring. Provide specific
Graduate of any Bachelors degree, any field/ Undergraduate/High School Graduate- With at least 2 years experience as Supervisor/Team Lead Role in a BPO setup-
Graduate of any Bachelors degree, any field/ Undergraduate/High School Graduate- With at least 2 years experience as Supervisor/Team Lead Role in a BPO setup-
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)Process Specialist (Quality Assurance Tester)**JOB SUMMARY**To accurately and
The **Customer Service - Inbound Advocate **support the communication between our MedRisk Network Providers and the referring Workers Compensation
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where
We are hiring an analytical Database Administrator to join our amazing team at VCC Link in Manila. Growing your career as a Full Time Database Administrator is
About the job CS Inbound AdvocateSTART THE MID YEAR WITH A NEW CAREER AT MEDRISK PHILIPPINES, INC!MedRisk, Inc -- a leading provider of managed physical
Managing of inbound and outbound calls in a timely manner- Following "scripts" when handling different topics- Thoroughly and efficiently gather customer
Managing of inbound and outbound calls in a timely manner- Following "scripts" when handling different topics- Thoroughly and efficiently gather customer