Job Summary: This position is responsible for providing accurate schedules based on call volume patterns and trends, attrition rates and contact center
Job Summary: Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the
Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle
Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle
Job Summary: Provides support in all functional areas of Human Resources including compensation, benefits, employee relations, employment and
Job Summary: Performs data aggregation and reporting activities in areas of a Business Unit that are key to its success.Responsibilities: Defines and documents
Job Summary: Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the
Job Summary: Supports global compliance initiatives related to Records Management, Integrity Hotline, Anti-Corruption, Litigation.Responsibilities: Works with
Job Summary: Provides support to the recruitment team. Schedules interviews, compiles interview feedback, tracks recruitment activity and creates staffing
Job Summary: We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable