**I. **Job Summary**: **II. **Duties & Responsibilities** 1. Reports to Ticket Logs from IT Helpdesk Sharepoint 2. Responsible as the Tier 2 escalated by Tier
As a SysOps you will be responsible for providing support to the Operations team by monitoring alerts, server status, processing queues and providing 2nd-Tier
Identify and action all incoming major incidents from our monitoring tools in a rapid manner. Manage our clients infrastructure according to the satisfaction