Reporting directly to the Operations Supervisor, this role performs assigned tasks to manage the service desk's day-to-day activities - Manages the appointment
Duty 1: Functional Expertise - Acts as 2nd level back-up to the specialist. - Trains new hires and ensures that they have sufficient knowledge and skills
Company Profile: Known as a Software development company that offers customized software development, IT managed services, strategy consulting, and cloud
Company Profile: An IT and Service Support company that provides excellent customer care and support for technical and back-end support to companies engaged in
**Duty 1: Operations Management** - Ensures the service level agreements are on target - Works closely with stakeholders to identify loopholes and process gaps