· To possess knowledge or relevant experience in Forecasting, Planning and scheduling Calls/Chats/Emails.· To possess knowledge or relevant experience in RTM
Responsibilities:Accountable for real-time reporting and diagnosing trends on key performance metrics.Generating daily to weekly and monthly to yearly KPI
Responsibilities:Accountable for real-time reporting and diagnosing trends on key performance metrics.Generating daily to weekly and monthly to yearly KPI
TheRISE missionis toAccelerate Internet for the Philippines- we do this by focusing on the overall customer experience; providing excellent internet services
Available locations: Clark/BGC/AlabangWorkforce Analyst – Scheduler is responsible in creating forecasts, scheduling, capacity planning and other workforce
Responsibilities : JOB PURPOSE/MISSION/SUMMARY : Resolves, collects, and manages current, past due and outstanding invoices for assigned accounts of a given
At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this
Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to
CYBERBACKER offers a variety of job opportunities in various fields and business departments that could be a perfect fit for your skills and qualifications.
JOB QUALIFICATIONS:With 3-years overall workforce management (WFM) related experience (at least 1-year supervisory experience)Required experience in either of
Responsibilities:Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines
Job Purpose:Ensure that project related quality processes are followed by associates, client specific metrics and internal metrics are achieved, provide
· To possess knowledge or relevant experience in Forecasting, Planning and scheduling Calls/Chats/Emails.· To possess knowledge or relevant experience in RTM
Responsibilities:Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines
Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to
The Real Time Analyst is a workforce management role that is responsible for intraday performance management to ensure that schedules are respected; service
Duties and Responsibilities:• Able to effectively analyze ad report on all aspects of day-to-day operations• Ability to download, collate, analyze, pull up
• Must have at least 2 years of real time analyst experience in a BPO company• Must be proficient in English• Schedule: Shifting schedule (including
100% Work From Home | Available for FULL TIME & PART TIMERESPONSIBILITIES:Accountable for real-time reporting and diagnosing trends on key performance
100% Work From Home | Available for FULL TIME & PART TIMERESPONSIBILITIES:Accountable for real-time reporting and diagnosing trends on key performance