JOB PURPOSE The Customer Care Manager is responsible for overseeing the core operations of the Contact center. Will be responsible for the implementation,
JOB DESCRIPTION Responsible for leading teams to deliver project(s) that span across one or more business units. Manage resources, schedules, financials and
KEY ACCOUNTABILITIES: ·Ensure projects are completed on time and within budget ·planning project management activities ·analyzing financial information to
JOB DESCRIPTION JOB PURPOSE The Customer Care Manager is responsible for overseeing the core operations of the Contact center. Will be responsible for the
JOB DESCRIPTION Job Purpose/Summary: A Senior project manager oversees the entire project, including budgets, plans, schedules, and product demonstrations. The
JOB DESCRIPTION Key Result Areas Major Activities Output Challenges and Risks Customer Care Handling Educate customers and answer queries on products,
JOB DESCRIPTION - Responsible for providing end to end customer servicing to AXA Customers using different communication channels - Address queries on policy,
Effectively partner with the Project Sponsor/Owner to formulate strategic plans to meet and exceed the business unit requirement Effectively manage
JOB DESCRIPTION KEY ACCOUNTABILITIES: ·Ensure projects are completed on time and within budget ·planning project management activities ·analyzing financial
JOB DESCRIPTION Job Purpose Responsible for leading and developing (coaching) a team of minimum 10 CCEs to drive customer advocacy while meeting productivity
The Compliance Officer will assist the Compliance and Assurance lead for planning and executing internal audits and compliance assessments to evaluate the
Main Purpose of the Job: Provide operational support for telephony services including Contact Center and Head Office for new and existing clients. A subject
The UI/UX Officer works with the Senior UI/UX and with the stakeholders in gathering the business requirements and technical possibilities and translate them
MAIN PURPOSE OF THE JOB: Accountable for the delivery of IT infrastructure and related IT operations used to enable business capabilities and services across
Job Purpose/Summary: Automation Officer will ensure we automate the right way by using the right tool/s and best solution design for every problem or
JOB DESCRIPTION 1. Meets service level standards in collecting and posting payment transactions A. Major Activities Ensure daily posting of all payments and
MAIN PURPOSE OF THE JOB: The role is responsible for championing ITSM best practices and the effective performance of IT operations governance with agility in
Key Result Areas Major Activities Output Challenges and Risks Customer Care Handling Educate customers and answer queries on products, processes, and policy
JOB DESCRIPTION Development of preferred agents to achieve Key Performance Indicators (KPIs) Recruitment of productive agents from other insurance company
Job Purpose : The successful Life Claims Officer is responsible for the coordination and support of initiatives relative to the evaluation, processing, and