Position Summary : The Operations Manager oversees the daily performance of call center supervisors and their respective teams. This includes the analysis and
Nezda Technologies Inc. is hiring for Lead Associates (Quality USRN). Salary: P 50,000 Job Summary: ? Responsible for the entire quality assurance process. ?
Position Summary : The Training and Quality Manager supports training and quality for a program or a vertical account either within a site and/or across
Quality Auditor would be responsible for the entire quality assurance process; from sample selection to conducting audits, performing error RCA and providing
Position Summary : Assists with quality and training oversight for a specific site or LOB. May conduct or ensures quality monitoring and coaching tasks are
Position Summary : The Quality Manager oversees the Contact Center Quality program and provides direct support for Transaction Monitoring requirements, or