**Responsibility / Activity**- To handle all quality related work/assignments/projects given by the HOD- Side by side coaching/audits for all Executives- Live
The Training & Quality Analyst will be responsible for reviewing performance and delivery of feedback on the quality of service produced by a Customer Service
Training and Quality Manager page is loaded Training and Quality Manager Apply locations Manila, Philippines time type Full time posted on Posted 30+ Days Ago
**Role**:- The person will conduct the necessary market analysis needed to identify the company´s current position in influencing and driving of teams towards
Responsibilities:- Participates in design of call monitoring formats and quality standards.- Performs call monitoring and provides trend data to site
We are hiring an energetic Service Desk Analyst to join our vibrant team at Netrix Global in Philippines. Growing your career as a Full Time Service Desk
We are looking for a Full-Time Performance Assessment Specialist to join our team! to service one of our US campaign accounts. The Performance Assessment
Customer Success Agent Supervisor (Daytime) Location - Philippines Blue Cube Services is excited to recruit [] to work on a project for one of the world's
**Summary**:Supervise a Quality Assurance team responsible for evaluating, documenting, and reporting the quality of agent customer interactions. Serve as
**Summary**:Supervise a Quality Assurance team responsible for evaluating, documenting, and reporting the quality of agent customer interactions. Serve as
customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating, and implementing call
Oversee Quality Assurance for one or more client accounts. Ensure Quality teams are appropriately monitoring and meeting company and client expectations
**SUMMARY**:QA Supervisor is a specialist in preventing operational errors by ensuring that the SOPs are strictly implemented in order to prevent misoperations
**Summary**Evaluate, document, and report the quality of agent customer interactions through standardized call and transaction monitoring. Provide specific
**Summary**Evaluate, document, and report the quality of agent customer interactions through standardized call and transaction monitoring. Provide specific
**Summary**Evaluate, document, and report the quality of agent customer interactions through standardized call and transaction monitoring. Provide specific
#BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and
#BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and
#BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and
The Training & Quality Analyst will be responsible for reviewing performance and delivery of feedback on the quality of service produced by a Customer Service