**Role**:- The person will conduct the necessary market analysis needed to identify the company´s current position in influencing and driving of teams towards
Responsibilities:- Participates in design of call monitoring formats and quality standards.- Performs call monitoring and provides trend data to site
•Focus on tele-collections and accounts monitoring•Timely call/communicate clients about their account status•Prepare letter of reminders &
**Position: Call Center Trainer**- **Pay: 26,000 PHP**:- **Overview**: The primary function of the trainer includes facilitating the training of new hires for
DescriptionOperations Director Position Purpose: Serves customers by planning and implementing call center strategies and operations; improving systems and
Position Overview: We are seeking an experienced BPO Operations Director with a background in Food & Beverage (F&B) industry operations to lead our operational
IT Audit Manager, VisionFund International page is loaded IT Audit Manager, VisionFund International Apply locations GC Manila Office, Philippines Addis Ababa,
Job Description: To deliver operational experience and excellence Excellent people / Team Management skills. Develop key metrics and reporting aids that
KEY RESPONSIBILITIES: To deliver operational experience and excellence Excellent people / Team Management skills. Develop key metrics and reporting aids that
**Summary**:Supervise a Quality Assurance team responsible for evaluating, documenting, and reporting the quality of agent customer interactions. Serve as
**Summary**:Supervise a Quality Assurance team responsible for evaluating, documenting, and reporting the quality of agent customer interactions. Serve as
customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating, and implementing call
Oversee Quality Assurance for one or more client accounts. Ensure Quality teams are appropriately monitoring and meeting company and client expectations
**SUMMARY**:QA Supervisor is a specialist in preventing operational errors by ensuring that the SOPs are strictly implemented in order to prevent misoperations
**Summary**Evaluate, document, and report the quality of agent customer interactions through standardized call and transaction monitoring. Provide specific
**Summary**Evaluate, document, and report the quality of agent customer interactions through standardized call and transaction monitoring. Provide specific
**Summary**Evaluate, document, and report the quality of agent customer interactions through standardized call and transaction monitoring. Provide specific
#BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and
#BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and
#BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and