Operations Director (Telco) Operations Director Position Purpose: Serves customers by planning and implementing call center strategies and operations improving
JOB RESPONSIBILITIES - Conduct quality-related reviews of agent performance, evaluating against client and internal quality standards to ensure proper call and
To deliver operational experience and excellence Develop key metrics and reporting aids that accurately enable decision-making and improvement. Be a key point
Job Title: Sr. SME Job Description The Sr. SME, Operations provides floor support, learning sessions, coaching & feedback to agents (Subject Matter
We are searching for a hardworking Operations Support Manager to join our all-star team at iCONNECT CONVERGENCE INC (ICONN) in Quezon City. Growing your career
Job summary Operations Director (Telco) Serves customers by planning and implementing call center strategies and operations Improving systems and processes,
Oversee Quality Assurance for one or more client accounts. Ensure Quality teams are appropriately monitoring and meeting company and client expectations
**Summary** Evaluate, document, and report the quality of agent customer interactions through standardized call and transaction monitoring. Provide specific
Job summary SME Team Leader role in a BPO call center Responsible for team leadership and knowledge management Opportunity for continuous improvement and
Job Description This is a senior operations manager role who will lead a group of operation managers (Deputy Managers). What does a Group Manager really do?
Job summary Manages the departmental operations for the call center Oversees the efficiency/quality of monitoring call volumes Improves processes, procedures,
Korean Senior Quality Analyst Industry: IT/BPO Company Salary: Php 100,000 Location: BGC, Taguig Work Schedule: Shifting schedule, Weekends Day off (2 days
JOB RESPONSIBILITIES - Conduct quality-related reviews of agent performance, evaluating against client and internal quality standards to ensure proper call and
Responsibilities To provide 'world-class' service excellence to the Client by offering a positive and consistent telephone banking experience Attend to inbound
Req ID:260727 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an
KNOWLEDGE, SKILLS, & ABILITIES 1. Willing to be trained 2. Can prepare reports. 3. Can work with a team with minimum amount of supervision. 4. Has the ability
Oversee Quality Assurance for one or more client accounts. Ensure Quality teams are appropriately monitoring and meeting company and client expectations
**Summary** Evaluate, document, and report the quality of agent customer interactions through standardized call and transaction monitoring. Provide specific
Japanese Quality Assurance Senior Analyst ( Php 80,000 100,000 Negotiable) Company Profile: A company that provides customer-centric information technology
Job Description This is a senior operations manager role who will lead a group of operation managers (Deputy Managers). What does a Group Manager really do?