Key Accountabilities: Manage large amounts of incoming calls. Identify and assess customers' needs to achieve satisfaction. Build sustainable relationships and
Essential Duties & Responsibilities : Must have strong analytical skills, is capable of issue spotting, and can effectively direct on issue resolution Proven
Demonstrates good analytical skills and judgment to evaluate factual and qualitative information in complicated or novel situations Must be able to analyze
Key Accountabilities: Review and monitor the daily activities and performance of the team, which includes attendance, call coverage, claim procedures and