Key Accountabilities: Review and monitor the daily activities and performance of the team, which includes attendance, call coverage, claim procedures and
Description Essential Functions and Responsibilities Determines call center operational strategies by conducting needs assessments, performance reviews,
Description Operations Director Position Purpose: Serves customers by planning and implementing call center strategies and operations; improving systems and
Key Accountabilities: Review and monitor the daily activities and performance of the team, which includes attendance, call coverage, claim procedures and