**Summary** Supervise a team of workforce employee to properly interpret site analytics, perform real-time management, determine schedules, and/or execute
The Workforce Management (WFM) Specialists primary responsibility is to preserve the centers ability to meet contractual service level metrics of each program.
The WFM Specialist provides frontline, 24x7 support for all company programs, with an emphasis on balancing service level goals with agent schedule
KEY SKILLS WFM System WFM Tools Verint IEX BluePumpkin CMS Workforce Analyst **Job Types**: Full-time, Permanent **Salary**: Php34,000.00 - Php35,000.00 per
**Role Responsibilities**: - Forecasting, Scheduling and Real Time Analysis of productivity to ensure that goals are met or exceeded - Understand and plan all
**Summary** Supervise a team of workforce employees to properly interpret site analytics, perform real-time management, determine schedules, and/or execute
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit,
We are in search of a focused Real Time Analyst to join our talented team at RingCentral in Manila. Growing your career as a Full Time Real Time Analyst is an
We are desiring to recruit an influential Tactical Analyst to join our high calibre team at Global Payments in Manila. Growing your career as a Full Time
Job Summary: This position is responsible for providing accurate schedules based on call volume patterns and trends, attrition rates and contact center
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to
Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent
SummaryDescription Summary of This RoleCompiles staffing level requirement forecasting and workplace scheduling in call-center environments. Prepares reports
Job Summary: This position is responsible for providing accurate schedules based on call volume patterns and trends, attrition rates and contact center
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our
Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent
Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to
We are looking to hire a driven Strategic Analyst to join our growing team at Global Payments in Quezon City. Growing your career as a Full Time Strategic
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit,