Role Responsibilities Provide support to customers and agents by accommodating their inquiries and requests mostly over the phone, and via email, if the need
Role Responsibilities Manual refunds for systemic failed refund. Manual refunds be processed = 3 BDs to comply with refund SLAs (7BDs) as per WU's terms and
Role Responsibilities Learning needs analysis and issuing recommendations in order to advance and improve standardization of learning product. Design and