JOB DESCRIPTION Job Purpose Responsible for leading and developing (coaching) a team of minimum 10 CCEs to drive customer advocacy while meeting productivity
Main Purpose of the Job: Provide operational support for telephony services including Contact Center and Head Office for new and existing clients. A subject
MAIN PURPOSE OF THE JOB: The role is responsible for championing ITSM best practices and the effective performance of IT operations governance with agility in
Key Result Areas Major Activities Output Challenges and Risks Customer Care Handling Educate customers and answer queries on products, processes, and policy
Job Purpose : The successful Life Claims Officer is responsible for the coordination and support of initiatives relative to the evaluation, processing, and
JOB DESCRIPTION As may be assigned, the following are the major processes or functions of a Distributor Compensation and Benefits Officer Computes
JOB DESCRIPTION ·Monthly/Annual Target ·Retain Existing Business of Metrobank (Renewal) and Orix ( Renewal ) accounts ·New Business (Solicitation) ·APE
SOA preparation Follow-up payments and ensures timely collection of outstanding accounts Receives payment and issues provisional receipts (PR) as needed PDC
Remarks: Requisition part of CSE approved new vacancies under Customer Engagement (2 Jr SROs) Job Purpose: Evaluate, resolve and manage formal customer
Job Purpose Responsible for leading and developing (coaching) a team of minimum 10 CCEs to drive customer advocacy while meeting productivity and service level
Manage, assess and reports service level performance of the assigned ITIL processes and the related service management tools. The role will handle the
The Branch Head typically serves as a member of management and is considered a senior level consulting within the organization. As such, the Branch Head
Job Purpose The main duty includes defining and implementing the overall vision of Life and Health Claims in managing various initiatives aimed at enabling the
Job Purpose : The successful Life Claims Senior Officer is responsible for a deeper investigation of insurance claims to ensure accuracy and prevent fraud,
Primarily responsible for ensuring that distributor requests and other licensing-related tasks are completed correctly and timely. Also responsible for
Job Description: Directly responsible for the adjudication and approval of death, critical illness, TPD, Hospitalization benefit of all individual and group
Job Purpose: To provide operational services in the service centers in relation to inquiries for New Business and Aftersales transactions and requests, receipt
1. Promptly answer inbound calls and emails from customers/distributors/providers who are looking to get a pre-approval for an availment/claim on a health
JOB PURPOSE The Customer Care Manager is responsible for overseeing the core operations of the Contact center. Will be responsible for the implementation,
Main Purpose of the Job 1. For the marketing domain, evaluate business requirements and create solutions. Work with the project teams to lead the technical