Are you a customer service superstar who thrives on helping others and excels at connecting with people? Do you have a knack for smooth, professional
About the RoleAs an AI Agent Enablement Designer, you'll work hand-in-hand with Subject Matter Experts (SMEs) and our Training team to design, implement, and
About the RoleAs an AI Agent Enablement Designer, you'll work hand-in-hand with Subject Matter Experts (SMEs) and our Training team to design, implement, and
Position Summary The Senior Real-Time Analyst (RTA) plays a critical role in ensuring the smooth and efficient operation of the contact center or customer
PRINCIPAL DUTIES/ RESPONSIBILITIES: Team Leader QA is required to oversee the day-to-day operational activities of production teams reporting directly to
We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west
PURPOSE AND DESCRIPTION The Workforce Management Analyst is responsible for monitoring real-time call queues and staffing levels, taking appropriate actions to
Job Summary/ Overview Each agent must answer customers' inquiries about the account's different types of products and services through various channels (voice,
Job Summary/ Overview: Each agent must answer customers' inquiries about the account's different types of products and services through various channels
Lead Virtual Services Sales Representative deploys sales activities 100% remotely (e.g.phone, e-mail and social media) with customers in order to develop and
Role & ResponsibilitiesManage the scheduling process of the program.Create agent schedules, IDPs and make necessary adjustments as necessary.Acts as backup to
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to
Main Responsibilities: Manage call volume, daily attendance, and program break schedules to optimize agent allocation.Assist in setting metrics and targets for
Join the fastest growing BPO company in the Philippines!Key Responsibilities: Monitor agent status and inbound operations in real-time.Ensure optimal staffing
Join the fastest growing BPO company in the Philippines!Key Responsibilities: Monitor agent status and inbound operations in real-time.Ensure optimal staffing
Lead Virtual Services Sales Representative deploys sales activities 100% remotely (e.g. phone, e-mail and social media) with customers in order to develop and
Role & ResponsibilitiesManage the scheduling process of the program.Create agent schedules, IDPs and make necessary adjustments as necessary.Acts as backup to
Role & Responsibilities:Manage the scheduling process of the program.Create agent schedules, IDPs and make necessary adjustments as necessary.Acts as backup to
Role & ResponsibilitiesManage the scheduling process of the program.Create agent schedules, IDPs and make necessary adjustments as necessary.Acts as backup to
"Role & ResponsibilitiesManage the scheduling process of the program.Create agent schedules, IDPs and make necessary adjustments as necessary.Acts as backup to