The Training & Quality Analyst will be responsible for reviewing performance and delivery of feedback on the quality of service produced by a Customer Service
Job summary Lead a team of agents to achieve campaign targets and goals Manage team performance and provide regular reports Support team through training,
The Opportunity Technology Overview :• New Relic Suite, Broadcom APM, Dynatrace Synthetics, and PRTG, and others in use by teams across Manulife AIOps
The Training & Quality Analyst will be responsible for reviewing performance and delivery of feedback on the quality of service produced by a Customer Service
Operations Call Center Agent (Philippines) Reporting to: Operations Call Center Team Leader Responsibilities Comply with all Equity Transport Group's policies
The Training & Quality Analyst will be responsible for reviewing performance and delivery of feedback on the quality of service produced by a Customer Service