Job Responsibilities: - Mechanize the collection of all historical data for trending - call volume, AHT, Service Level and shrinkage factors. Trending needs to
At least 2 years (s) of working experience in the related field is required for this position. - With experience in providing agents a working schedule for the
Full Job Description WE ARE HIRING CALL CENTER AGENTS You will be answering outbound calls to customers who want to place orders, respond to inquiries.
Dare to be #DifferentByDesign? Grab the opportunity to be part of a global organization where Experience is Everything. Enjoy a disruptive workplace as we
Your responsibilities will include: • Performs regular Quality audits based on accepted standards in sampling to ensure delivery is consistent and at par
Essential Functions/Core Responsibilities - Provide floor support, learning sessions & feedback to agents (Subject Matter Expert). - Monitor closure of service
Description:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing
We are on the lookout for an experienced Operations Team Lead to join our all-star team at Confidential in Quezon City. Growing your career as a Full Time
We are searching for a resilient Operational Excellence Director to join our cohesive team at Manulife Insurance Malaysia in Manila. Growing your career as a
Responsible foranswering customer queries, dealing with complaints, and providing potential customers with detailed information about our products. They
**What we can offer?** - HMO Benefits - Pioneer, Non-voice, and Easy Accounts Available - Incentives and Signing Bonuses & other Premium Benefits for you to
Job Responsibilities: - Mechanize the collection of all historical data for trending - call volume, AHT, Service Level and shrinkage factors. Trending needs to
At least 2 years (s) of working experience in the related field is required for this position. - With experience in providing agents a working schedule for the
Full Job Description WE ARE HIRING CALL CENTER AGENTS You will be answering outbound calls to customers who want to place orders, respond to inquiries.
**Responsibilities**: - Provide agents with a working schedule for the business week, incorporating all Client requirements (i.e., retraining, call backs) as
Description:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge
Essential Functions/Core Responsibilities - Provide floor support, learning sessions & feedback to agents (Subject Matter Expert). - Monitor closure of service
Job summary Sr SME, Operations provides floor support, learning sessions, coaching & feedback to agents. Supervise team in the absence of the Team Captain.
We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west