**Summary** Evaluate, document, and report the quality of agent customer interactions through standardized call and transaction monitoring. Provide specific
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where
We are on the lookout for a strategic Customer Service Specialist | Telco | Makati to join our collaborative team at Mediatics Digital Indonesia in Makati.
Job summary Voice and Non Voice support provided to customers. Primary escalation contact for Account Leaders. Provide account-specific KPI/SLA/SLO reporting
JOB RESPONSIBILITIES - Conduct quality-related reviews of agent performance, evaluating against client and internal quality standards to ensure proper call and
Full Job Description WE ARE HIRING CALL CENTER AGENTS You will be answering outbound calls to customers who want to place orders, respond to inquiries.
**Summary** Evaluate, document, and report the quality of agent customer interactions through standardized call and transaction monitoring. Provide specific
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where
We are on the lookout for an experienced Operations Team Lead to join our all-star team at Confidential in Quezon City. Growing your career as a Full Time
**Business Analyst** This role shall be responsible for structuring data, review and analysis of information and documenting processes for the use of the
JOB RESPONSIBILITIES - Conduct quality-related reviews of agent performance, evaluating against client and internal quality standards to ensure proper call and
Full Job Description WE ARE HIRING CALL CENTER AGENTS You will be answering outbound calls to customers who want to place orders, respond to inquiries.
**What we can offer?** - HMO Benefits - Shift Schedule (Day shift/Mid shift/Night shift) - Pioneer, Non-voice, and Easy Accounts Available - Incentives and
**Be part of our growing company!** **It's a one day hiring process and straight to final interview!** Job Title: Customer Service Representative Brief
**Responsibilities**: Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's
equirements & Qualifications: - Prior experience in intraday management, working with workforce management tools (e.g., Aspect eWFM, Nice IEX, Verint, etc.),
We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west
TITLESpeech Business Analyst - Speech Analytics DESCRIPTIONThe Speech Business Analyst is responsible for the analysis and tracking of customer
Quality Supervisor PURPOSE OF THE ROLE:.This role is responsible for customer satisfaction and quality assurance in accordance with the client and Majorel
We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west