Operations Director Position Purpose: - Serves customers by planning and implementing call center strategies and operations; improving systems and processes;
Essential Functions/Core Responsibilities - Provide floor support, learning sessions & feedback to agents (Subject Matter Expert). - Monitor closure of service
**BASIC JOB SUMMARY**:The Business Analyst (BI Developer) is responsible for performing detailed requirements analysis, documenting processes, and performing
Job summary The Customer Service Representative serves as the vital link between our external customers and internal technicians. Primarily responsible for
Job summary Sr SME, Operations provides floor support, learning sessions, coaching & feedback to agents. Supervise team in the absence of the Team Captain.
Job Summary: 1) Assess business requirements, both issues and requests 2) Investigates business problem, gathers data and documents the technical solution 3)
Job Summary: 1) Assess business requirements, both issues and requests 2) Investigates business problem, gathers data and documents the technical solution 3)
Job summary Minimum of 7-9 years call center experience Minimum of 2-4 years managing Workforce Operations in a call center environment College Diploma or
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