Monitoring of Calls- Daily/weekly/monthly reports and other communication materials to highlight quality metric performance achievements and identify areas of
**MVP Asia Pacific Inc**. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga Philippines. MVP was founded with the aim to be a
The Training & Quality Analyst will be responsible for reviewing performance and delivery of feedback on the quality of service produced by a Customer Service
Role And Responsibilities Monitor, evaluate and score calls against established quality assurance instruments and standards Review, evaluate, and score open
**Responsibility / Activity**- To handle all quality related work/assignments/projects given by the HOD- Side by side coaching/audits for all Executives- Live
If you are/have: At least 6 months experience in Quality department Can start ASAP Can work onsite in Makati Must be a College Graduate/ Associate Degree
URGENT HIRING!- Position: CSR / TSR / B2B / SALES / TL / QA- Competitive Salary Package!- With Commission, Incentives, Signing Bonus- Set-up: Office-based or
Job Description**Purpose of Role**:The HR Operations Analyst is the first line of contact for all HR enquiries and will resolve the majority of calls at
Job Purpose:Ensure that project related quality processes are followed by associates, client specific metrics and internal metrics are achieved, provide
**Job description**:The Real Time Analyst, Workforce Management plays an integral role in assisting Contact Center Operations in achieving service and
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge
**Job description**:The Real Time Analyst, Workforce Management plays an integral role in assisting Contact Center Operations in achieving service and
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge
**Job description**:The Real Time Analyst, Workforce Management plays an integral role in assisting Contact Center Operations in achieving service and
**Job description**:The Real Time Analyst, Workforce Management plays an integral role in assisting Contact Center Operations in achieving service and
SME to provide assistance tocolleagues/juniors and leadership in escalations.1. Serves as product expert (product guru) on critical issues, coordinates the
#BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and
#BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and
Identify and diagnose issues and problems- Categorize and record reported queries and provide solutions- Support problem identification- Advise users on
CUSTOMER CARE-QUALITY ANALYST**Job Description**:Position Summary: Supports the Customer Care Team in enhancing its Quality of Service through the