Primary Responsibilities Maintain and develop internal quality standards. Analyze NPS and CSAT results and provide constructive feedback and action plans for
The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client's quality values and methodology.
The Quality Analyst, under the direction of the Quality Sr Manager, will support contact center initiatives around Customer Experience, Quality Assurance,
Position Summary : Train and facilitate adult classroom training in support of client programs to ensure superior workforce preparation; specifically with
Location: Philippines, Bacolod City Job category: Operations Language: Transcom is looking for talented individuals like you to join our awesome team! Be
TASQ Staffing Solutions is currently in need of a team leader for their collections account located in Clark, Pampanga. The desired qualifications for this
Requisition Number: 96506 BASIC FUNCTION Position Overview As a network engineer within Insight's CDCT division, your primary role will be as a
Responsibilities: Responsible for the administration of day-to-day People Services calls, cases and activities being handled by People Services professionals,
You will be responsible for providing enterprise-level support to our customers and partners via call, chat and/or email. This is a very dynamic role where you
Manila, PH Full-Time OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for a highly skilled call center customer service
Manila, PH Full-Time OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experienced call center leaders to support
Salary: P60,000 – P75,000 monthly package Schedule : 8:00 AM – 5:00 PM Eastern Daylight Time What are we looking for? Skills Required: At least 3 years
Position Purpose: The CX Manager is responsible for the cross-functional management of all quality assurance and client experience improvement initiatives
POSITION SUMMARY: The Call Center Senior Training & Quality Manager will be responsible for overseeing the Global Training and Quality department and will be
Senior Training and Quality Manager page is loaded Senior Training and Quality Manager Apply remote type Hybrid (in-office / remote mix) locations Philippines
Senior Training and Quality Manager page is loaded Senior Training and Quality Manager Apply remote type Hybrid (in-office / remote mix) locations Philippines
The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client's quality values and methodology.
The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client's quality values and methodology.
Teleperformance Clark | Quality (Sales) Coach - Digital App Store Account Thursday, March 21, 2024 We design, build and deliver end-to-end CX for many of the
POSITION : Manila Visitor Center Deputy Director 1 Position AGENCY/LOCATION : American Battle Monuments Commission Manila American Cemetery McKinley Road