customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating, and implementing call
**Summary**:Supervise a Quality Assurance team responsible for evaluating, documenting, and reporting the quality of agent customer interactions. Serve as
**Summary**:Supervise a Quality Assurance team responsible for evaluating, documenting, and reporting the quality of agent customer interactions. Serve as
Monitoring of Calls- Daily/weekly/monthly reports and other communication materials to highlight quality metric performance achievements and identify areas of
**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for
**Job description**:The Real Time Analyst, Workforce Management plays an integral role in assisting Contact Center Operations in achieving service and
**Job description**:The Real Time Analyst, Workforce Management plays an integral role in assisting Contact Center Operations in achieving service and
Do you have what it takes to be part of our growing Work-From-Home Order Taking Program?We need **Team Leaders** to support our restaurant order-taking
**Job description**:The Real Time Analyst, Workforce Management plays an integral role in assisting Contact Center Operations in achieving service and
**Are You Looking For A Job? Here's What Orbit Can Offer You.**- 2k Non-Taxable Allowance- 20% Night Differential- 13th Month Pay- Monthly Incentives- Bonuses
**SUMMARY**:QA Supervisor is a specialist in preventing operational errors by ensuring that the SOPs are strictly implemented in order to prevent misoperations
Oversee Quality Assurance for one or more client accounts. Ensure Quality teams are appropriately monitoring and meeting company and client expectations
#BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and
#BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and
**Summary**Evaluate, document, and report the quality of agent customer interactions through standardized call and transaction monitoring. Provide specific
**Summary**Evaluate, document, and report the quality of agent customer interactions through standardized call and transaction monitoring. Provide specific
**Summary**Evaluate, document, and report the quality of agent customer interactions through standardized call and transaction monitoring. Provide specific
The Training & Quality Analyst will be responsible for reviewing performance and delivery of feedback on the quality of service produced by a Customer Service
See more job openings in Top Management**CLIENT**European company**JOB DESCRIPTION**- Serves customers by planning and implementing call center strategy and
**Responsibility / Activity**- To handle all quality related work/assignments/projects given by the HOD- Side by side coaching/audits for all Executives- Live