Job Title: Quality Analyst, Operations Job Level: Expert 1 Reports To: Director of Service Delivery Functional Group: Service Delivery **JOB OVERVIEW** We are
We are looking for a hardworking Operations Manager to join our stellar team at Sophi Inc in Cebu City. Growing your career as a Full Time Operations Manager
**JOB SUMMARY** Agents will receive inbound calls to assist our client's customers with operational technical support related to their FIOS (Video, Data and
To deliver operational experience and excellence Develop key metrics and reporting aids that accurately enable decision-making and improvement. Be a key point
**JOB SUMMARY** Agents will receive inbound calls to assist our client's customers with operational technical support related to their FIOS (Video, Data and
Job Title: Sr. SME Job Description The Sr. SME, Operations provides floor support, learning sessions, coaching & feedback to agents (Subject Matter
**Qualifications**: - **Amenable to work onsite (Alabang).**: - **6 months to 3 years of experience as Call Quality Analyst.**: - **With Insurance background /
Monitoring of Calls - Daily/weekly/monthly reports and other communication materials to highlight quality metric performance achievements and identify areas of
The Training & Quality Analyst will be responsible for reviewing performance and delivery of feedback on the quality of service produced by a Customer Service
**JOB SUMMARY** Agents will receive inbound calls to assist our client's customers with operational technical support related to their FIOS (Video, Data and
**JOB SUMMARY** Agents will receive inbound calls to assist our client's customers with operational technical support related to their FIOS (Video, Data and
**JOB SUMMARY** Agents will receive inbound calls to assist our client's customers with operational technical support related to their FIOS (Video, Data and
**JOB SUMMARY** Agents will receive inbound calls to assist our client's customers with operational technical support related to their FIOS (Video, Data and
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Process Specialist (Quality Assurance Tester) **JOB SUMMARY** To accurately and
#BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and
#BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and
The Training & Quality Analyst will be responsible for reviewing performance and delivery of feedback on the quality of service produced by a Customer Service
Responsibilities - Serve clients by planning and implementing call center strategies and operations, improving systems and processes, and managing staff. -
**JOB SUMMARY** Agents will receive inbound calls to assist our client's customers with operational technical support related to their FIOS (Video, Data and
The Training & Quality Analyst will be responsible for reviewing performance and delivery of feedback on the quality of service produced by a Customer Service