Duties/ResponsibilitiesResponsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems,
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Job Title:Subject Matter ExpertJob DescriptionThe Sr. SME, Operations provides floor support, learning sessions, coaching & feedback to agents (Subject Matter
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Duties/Responsibilities:Customer service, problem-solving, and ensuring client pleasure are call center agents' main responsibilities. They therefore need