Call Cebu Jobs

Respond to incoming calls from clients and provide thorough support and problem resolutionMaintain high customer satisfaction through excellent service and

Handle inbound and outbound calls with a professional demeanor. Resolve customer inquiries and complaints efficiently. Document all call information according

Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and

Represent the company's professionalism through phone and email communications.Resolve customer inquiries efficiently and with a customer-focused

Duties/Responsibilities:Responsible for handling large amounts of customer calls. The main responsibility is to provide all the necessary answers and

Respond to incoming calls from clients and provide thorough support and problem resolutionMaintain a high customer satisfaction through excellent service and

JOB TITLE: Business Development AssociateJOB LEVEL: Rank & FileNUMBER OF VACANCIES: 2 FTEsWORK LOCATION: Cebu City, Cebu, PhilippinesREMOTE/ONSITE/HYBRID:

CEBU BASE JOBManage large amounts of incoming phone callsCan do Consultative Sales (Upselling)Identify and assess customers needs to achieve

Scheduler is responsible for managing and optimizing the scheduling of call center agents to ensure adequate coverage and efficiency. This role involves

Oversee all real-time WFM activities to ensure operational and client goals are metImplement analysis and reporting via WFM tools availablePrepare

Manage a team of RTA analysts to ensure business continuity through outage and event management along with business-as-usual KPIs.Agent schedule adherence and

Creates and manages new short-term and long-term forecasts based on historical information on volume, trends, levels and seasonality and utilizing various

Our US partner is one of the leading Medical Digital Imaging Service Providers in New Jersey. They offer a full spectrum of diagnostic imaging services in

Nurture and grow client relationships.Maintain knowledge of NDM Marketing Solutions' services in the BPO & Call Center industryEngage in lead generation

Develop strategies to source and qualify new leads to support NDM Marketing Solutions, Inc.'s client services in the BPO & Call Center industry.Utilize an

Develop functional and appealing web applications based on usability. Work with the Marketing team to match visual design intent for BPO solutions. Optimize

Create engaging and informative content for NDM Marketing Solutions, Inc., a leader in the BPO & Call Center industry.Work closely with marketing and SEO teams

Location: Cebu (onsite)Department: Customer ServiceReports To: Call Center AgentJob Summary:As a Call Center Agent, you will serve as the

Installs and supports MPLS WAN (multi protocol label switching for a wide area network) and IPsec VPNs.Contributes to the network architecture design and

Respond to customer inquiries with professionalism and empathy via phone and email. Record customer interactions, details of inquiries, complaints, or